Printer wont print in color. Demo page will but docs and photos wont

[Allela1]

Office jet 3830  HP printer will not print documents and photos in color but the demo page prints in color. WHY?

[Dragon-Fur]

@Allela1 

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See the solution in this article:

TKB article contributed by HP Expert  ShlomiL 

Symptoms:  No color options are shown under Printing Preferences when printing to a network-connected printer from a Windows 10 PC

Solution:  Download and Install Doctor version:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Details: Windows10 - No Color option available when printing to a network connected printer

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