Printer worked then stopped getting "contacting printer"

[Gunth]

My printer was working fine from my iPad.  Then after printing about 6 pages of screen shots when I tred  to print additional  screen shots I get a pop up that says "Printing to "HP Officejet 5740 series (OF580C)"  Contacting Printer... and nothing happens.  Can you help me please.  P S. The first pages printed on letter size paper and the last one printed on photo paper.  I did not chang a thing.

[Dvortex]

Hello, @Gunth – Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I see that we are having issues while using the Officejet printer on your Windows 10 PC. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue still persists, then try reinstalling the printer as suggested below:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/printers/oj5740/OJ5740__Basicx64_1107.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Gunth]

Device service setup

I have been trying to set this up for printing with my table (Apple iPad) which had worked (see first post) previously and then suddenly started giving me the "contacting printer" message and no longer printed.  I uninstalled the printer as suggested and am trying to print from my tablet.  Through the set up process (connecting to the network) I am not getting a message "Device service setup" and if I try o close the message it says it cannot continue with the set up process.  I am toally frustrated as there should be no set up to print to my printer from my iPad.  It had worked before and now it doesn't.

I am lost and totally confused.  thanks.

[Gunth]

I FINALLY got it working.  Don't know what happened but I turned everything off and it has started working.  I can't thank you enough for your prompt reply. 

[Dvortex · Accepted solution]

Hi, @Gunth

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow!