Printer works from my phone but all jobs from my PC error out with no reason listed

[ThefourTs]

Printer works great from my phone but when I try to print from my ThinkPad it the job errors out- there is no reason listed. Printer is showing ready to use when I print, and with no reason listed for the error, I have no idea where to start resolving the issue. Any ideas would be greatly apricated.

Thanks!

[zoey7886]

@ThefourTs, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding PC Printing Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Based on the information provided, it seems like there is an issue with the communication between your PC and the printer. Here are some steps you can take to troubleshoot and possibly resolve the problem:

Check Printer Connection:

• Ensure that your printer is connected to the same network as your PC. If your phone is using Wi-Fi to connect to the printer, make sure your PC is using the same network.

Update Printer Drivers:

• Visit the HP support website and check for the latest printer driver updates for your specific printer model. Installing the latest drivers might resolve compatibility issues.

Restart Devices:

• Sometimes, a simple restart can resolve network or communication errors. Try restarting your printer, PC, and network router.

Reinstall Printer Software:

• Remove the printer from your PC’s printer list and reinstall it. This might help to clear any configuration errors that are causing the issue.
• Go to "Devices and Printers" in the Control Panel, right-click on the printer and select "Remove device". Then, add the printer again.

Check Printer Settings:

• Make sure the printer is set as the default printer on your PC. This can be checked and set in the "Devices and Printers" section of the control panel.

Check Firewall and Antivirus Settings:

• Ensure that your firewall or antivirus isn’t blocking the communication between the printer and your PC. You may need to temporarily disable these to test if they are the cause.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[MaVeric84]

I have the same (or very similar) issue...

HP ENVY 6132e printer. Can print photos/files from my phone. Try to send anything from my Win11 Laptop  (HP i5 not sure of exact model) and I get the pop up in bottom right saying printing... then rapidly flicks to printing complete. The printer then makes a few token sounds as though it is loading paper etc then nothing. No error codes, cannot see any failed documents in print queue... I have followed all the virtual assistant and other troubleshooting guides and all come up blank...

[MaVeric84]

Just had this pop up error message

[zoey7886]

@ThefourTs, Thank you for sending out the error code!

I'm sorry to hear you're experiencing issues with your HP ENVY 6132e printer. The error code "0x000003e3" typically indicates an input/output operation problem. Here are some steps you can try to resolve this issue:

Restart Printer and Computer: Sometimes a simple restart can fix temporary glitches.

Check Printer Connections: Ensure that all cables connecting the printer to the computer are secure. If you're using a network connection, verify that the printer is connected to the network properly.

Update Printer Drivers: Make sure you have the latest printer drivers installed. You can check for updates on the HP support website.

Clear Printer Queue: Go to the printer settings on your computer, and clear any stuck jobs in the printer queue.

Reinstall Printer Software: Uninstall the current printer software and drivers, and then reinstall them using HP’s latest version from their website.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,