Printer works off the phone does not on laptop

[yorkshiresharon]

The laptop is HP stream and normally works fine with the hp envy printer. Last few days I have tried everything. Uninstalled and HP smart App, I add the printer and it looks fine then I have to remove it!

Its so frustrating and why is their no number to ontact.

The printer works fine from my mobile phone. it works fine on the wifi.

If the printer doesn't work soon I'll have to scrap it and the ink plan. I need a working printer.

[Irfan_06]

Hi @yorkshiresharon,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the printer that does not print from your laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[yorkshiresharon]

Hello,

This has not worked. sorry for my late reply.

states driver is unavailable. this is the whole problem.

[Garp_senchau]

@yorkshiresharon,

Welcome to the HP Support Community! 

We’re here to help you with your issue. Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[yorkshiresharon]

hello,

I am still running the printer off my phone. It does not find the laptop which is a HP laptop no matter what.

[Garp_senchau]

Hey @yorkshiresharon, 

Thank you for your response

Let's try these:

Fully Remove the Printer from Windows

Even if you've uninstalled before, this is the clean sweep approach.

Press Windows + R, type control printers, and press Enter.

Right-click on the HP ENVY 4527 if it's there > Click Remove device.

Go to Settings > Bluetooth & Devices > Printers & Scanners and make sure it's not listed.

Restart the computer.

Reinstall Using HP Smart Properly (with Clean Network Detection)

HP Smart needs to install with Bluetooth and Location Services ON.

Download the latest HP Smart: HP Smart App

Refer to this guide to set up your printer: HP printer setup (HP Smart app) | HP® Support

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Restart Print Spooler (Windows):

1. Search services in the search box. Open the service menu.
2. In the list, find Print Spooler.
3. Right-click Print Spooler and click Restart.
   1. If it’s stopped, click Start instead.
4. Close the window. Check if the issue persists 

I hope this helps.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,