Printer

[Bblackberi]

There is an automatic way to clean printhead, but I forgot how to do it.

[sandytechy20 · Accepted solution]

@Bblackberi

Welcome to HP forums.

Follow these steps to clean the printhead

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Clean Printhead.

   A test page prints.

5. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Bblackberi]

Thank you so very much.  I cleaned the printer head twice, but the print was still light. The printer was about 3 or 4 years old and a certified replacement for another printer I had. I was so disgusted and frustrated that i went out and got another one.  Thank you again Sandy.

[sandytechy20]

@Bblackberi

Good to know that you bought a new one and it's working fine.

Feel free to contact us in the future if you need any assistance.

Cheers.