Printer

[Carrie3427]

It prints either just every other line in the document or in an impossible small font.

[Kumar0307]

@Carrie3427, Welcome to the HP Support Community!

To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Let us try these steps:

Check the ink levels and replace any low/empty ink cartridges.

Perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Clean the ink cartridge and print a test report to check the result.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Carrie3427]

Thank you.

A geek squad agent helped me with the problem. He uninstalled and reinstalled the printer and did some other things (beyond my skills obviously) and it is working now.

But thank you for your help.

[Kumar0307]

@Carrie3427

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!