Printer

[Pia28]

I am losing hope.. Why is it so difficult to set up a printer, both wireless and wired? Why do we need to predict the error in printing? I wish it would just tell me what the error is. I have my printer serviced because it wont print anymore... And when it came back after a month, it wouldn't set up, and there are errors I can't figure out. I wasted time to just research in youtube what seems to be the problem... 

For such not so techy guys like us, Its really frustrating...

I hope we can make the procedures all easy for everyone... 

[Nal_NR]

Hi @Pia28,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Setting up and troubleshooting printers can indeed be frustrating, especially when errors are unclear and setup processes are complex. Here are some steps you can take to resolve issues with your HP DeskJet Ink Advantage 2775 All-in-One Printer, whether it’s wireless or wired:

1. Check for Common Setup Issues:

• Power and Connections: Ensure the printer is properly plugged in and powered on. For wired connections, verify that the USB cable is securely connected to both the printer and the computer.
• Network Issues: For wireless setup, make sure your printer and computer are connected to the same Wi-Fi network.

2. Use the HP Smart App:

• The HP Smart app can simplify the setup process and help diagnose issues. Download it from the Microsoft Store (for Windows) or the App Store (for macOS).
• Follow the on-screen instructions to set up the printer and check for any errors that might be reported by the app.

3. Run the HP Printer Troubleshooter:

• For Windows:
  • Go to Settings > Update & Security > Troubleshoot.
  • Select Printer and run the troubleshooter to identify and fix common issues.
• For macOS:
  • Go to System Preferences > Printers & Scanners.
  • Select your printer and click Open Print Queue. Use the HP Printer Utility for diagnostic information.

4. Check for Error Messages:

• If the printer displays an error message or code, check the printer’s display screen or control panel for any specific messages.
• Refer to the printer’s manual or HP’s online support for detailed explanations of error codes and how to resolve them.

5. Update or Reinstall Drivers:

• Ensure you have the latest drivers for your printer. Visit the HP Support website to download and install the most recent drivers for your model.
• If you have an old driver or corrupted installation, uninstall the printer software from Control Panel (for Windows) or System Preferences (for macOS) and then reinstall the latest version from HP’s website.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Pia28,

Please find the remaining steps below. 

6. Reset Printer Settings:

• Perform a factory reset on your printer to clear any incorrect settings:
  • Refer to the printer’s manual for specific instructions on how to perform a reset.
  • Or I will share the steps in the next post. 

7. Verify Printer Configuration:

• Check the printer’s network configuration:
  • Print a network configuration page from the printer’s menu to ensure it is connected to the correct Wi-Fi network.
• Confirm the printer’s IP address is correctly configured in the printer software on your computer.

8. Check for Firmware Updates:

• Sometimes, firmware updates can fix issues:
  • Use the HP Smart app or go to the HP Support website to check if there are any firmware updates available for your printer.

Since you’ve already had the printer serviced and are facing recurring issues, reaching out to HP Phone Support directly might provide more options. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Pia28,

To reset your HP DeskJet Ink Advantage 2775 All-in-One Printer to its factory settings, follow these steps. This can help resolve various issues by restoring the printer to its original state:

Reset Printer Settings

Method 1: Using the Printer's Control Panel

Turn On the Printer:

• Ensure your printer is powered on.

Access the Settings Menu:

• On the printer’s control panel, navigate to the Setup menu. This might be represented by a wrench or gear icon.

Find the Restore Defaults Option:

• Look for an option related to Settings, Tools, or Maintenance.
• Select Restore Defaults or a similar option like Factory Reset. This might be listed under Printer Maintenance or Device Maintenance.

Confirm the Reset:

• Follow the on-screen prompts to confirm that you want to reset the printer to factory settings.

Wait for the Reset to Complete:

• The printer will reset and restart. This process might take a few minutes.

Method 2: Using the HP Smart App (for Wireless Models)

Open the HP Smart App:

• Launch the HP Smart app on your computer or mobile device.

Select Your Printer:

• Choose your HP DeskJet 2775 from the list of printers.

Access Printer Settings:

• Go to the Printer Settings or Printer Information section.

Perform a Factory Reset:

• Look for an option to Restore Defaults or Reset Printer within the app. Follow the on-screen instructions to complete the reset.

Method 3: Using the Printer’s Web Interface (if applicable)

Find the Printer’s IP Address:

• Print a network configuration page from the printer’s menu to get the IP address.

Access the Web Interface:

• Enter the IP address into a web browser to access the printer’s web interface.

Navigate to Settings:

• Look for a section related to Settings, Maintenance, or Administration.

Perform the Reset:

• Find the option to Restore Factory Defaults or Reset Printer and follow the instructions.

Notes:

• Backup Settings: Before performing a reset, note any custom settings or configurations you may need to reapply later.
• Network Configuration: After the reset, you will need to reconnect the printer to your Wi-Fi network or reconfigure any other settings that were customized.

If you encounter any issues, this printer might need replacement. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.