Printer

[WriterReader]

When first turned on, the printer quickly flashes a message saying "network connection unavailable' but also claim to be online and ready according to my computer. When trying to print a document, the first error I had received just simply read "error printing document." After running a utility to fix the problem, I no longer get that error. Instead, the printer works as if it will start printing but doesn't. A window flashes and disappears on screen too quickly for me to read. This is a brand new printer. I have tried everything from reinstalling it to unplugging it to reconnecting it to restarting my router. Nothing is working. 

[A_Gayathri]

Hi @WriterReader,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP All-in-One - 24-g227c (running Windows 11) is experiencing a network communication issue where it appears "online" but fails to print. Here are some troubleshooting steps you can try:

Step 1: Reset the Print Spooler

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to find Print Spooler.
3. Right-click and select Restart.
4. Try printing again.

Step 2: Set Printer as Default

1. Open Settings > Devices > Printers & Scanners.
2. Click your HP printer and select Manage.
3. Click Set as default.
4. Try printing again.

Step 3: Check Print Queue

1. Open Control Panel > Devices and Printers.
2. Right-click your printer and select See what's printing.
3. If there are stuck print jobs, click Printer > Cancel All Documents.
4. Try printing again.

Step 4: Run HP Print and Scan Doctor HP Print and Scan Doctor

Since you've already tried an HP utility, ensure you've used HP Print and Scan Doctor:

1. Download it from HP: HP Print and Scan Doctor
2. Run it and follow the on-screen instructions.

Step 5: Assign a Static IP Address to Your Printer

If the printer momentarily shows "Network Connection Unavailable", it might be due to an unstable dynamic IP. To fix this:

1. Open the printer’s Embedded Web Server (EWS):
   • Find the printer's IP address (on the printer screen under Network Settings).
   • Type that IP into your web browser.
2. Navigate to Network Settings > Wireless or Wired (depending on your connection).
3. Assign a manual/static IP and save the settings.

Step 6: Remove and Reinstall the Printer Completely

1. Uninstall the printer:
   • Open Settings > Bluetooth & Devices > Printers & Scanners.
   • Select your HP printer and click Remove device.
2. Delete HP drivers:
   • Open Control Panel > Programs and Features.
   • Uninstall any HP printer software.
   • Open Device Manager, expand Print queues, right-click the HP printer, and select Uninstall device.
3. Restart your computer.
4. Reinstall the latest drivers from HP's website.
5. Add the printer again via Printers & Scanners.

Step 7: Try a USB Connection

If WiFi is unstable, connect the printer via USB to see if it prints. If it works, the issue is network-related.

Refer to this document:Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @WriterReader,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP All-in-One - 24-g227c (running Windows 11) is experiencing a network communication issue where it appears "online" but fails to print. Here are some troubleshooting steps you can try:

Step 1: Reset the Print Spooler

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to find Print Spooler.
3. Right-click and select Restart.
4. Try printing again.

Step 2: Set Printer as Default

1. Open Settings > Devices > Printers & Scanners.
2. Click your HP printer and select Manage.
3. Click Set as default.
4. Try printing again.

Step 3: Check Print Queue

1. Open Control Panel > Devices and Printers.
2. Right-click your printer and select See what's printing.
3. If there are stuck print jobs, click Printer > Cancel All Documents.
4. Try printing again.

Step 4: Run HP Print and Scan Doctor HP Print and Scan Doctor

Since you've already tried an HP utility, ensure you've used HP Print and Scan Doctor:

1. Download it from HP: HP Print and Scan Doctor
2. Run it and follow the on-screen instructions.

Step 5: Assign a Static IP Address to Your Printer

If the printer momentarily shows "Network Connection Unavailable", it might be due to an unstable dynamic IP. To fix this:

1. Open the printer’s Embedded Web Server (EWS):
   • Find the printer's IP address (on the printer screen under Network Settings).
   • Type that IP into your web browser.
2. Navigate to Network Settings > Wireless or Wired (depending on your connection).
3. Assign a manual/static IP and save the settings.

Step 6: Remove and Reinstall the Printer Completely

1. Uninstall the printer:
   • Open Settings > Bluetooth & Devices > Printers & Scanners.
   • Select your HP printer and click Remove device.
2. Delete HP drivers:
   • Open Control Panel > Programs and Features.
   • Uninstall any HP printer software.
   • Open Device Manager, expand Print queues, right-click the HP printer, and select Uninstall device.
3. Restart your computer.
4. Reinstall the latest drivers from HP's website.
5. Add the printer again via Printers & Scanners.

Step 7: Try a USB Connection

If WiFi is unstable, connect the printer via USB to see if it prints. If it works, the issue is network-related.

Refer to this document:Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[WriterReader]

Somehow, the wrong printer was chosen in my first post. I edited it with the correct printer. I have an HP OfficeJet All-in-One 9135e printer.

[A_Gayathri]

Hi @WriterReader,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9135e and you've already tried reinstalling, reconnecting, and restarting everything, let's go through some additional troubleshooting steps:

Step 1: Check Printer Status

1. Open Control Panel → Devices and Printers.
2. Locate your HP OfficeJet Pro 9135e and check its status.
3. If the printer is paused or offline, right-click it and select Set as Default Printer and Use Printer Online.

Step 2: Restart the Print Spooler

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to Print Spooler, right-click, and select Restart.
3. Try printing again.

Step 3: Check Windows Security / Firewall

1. Open Windows Security.
2. Click Firewall & Network Protection.
3. Select Allow an app through firewall, then look for HP Smart, HP Printer Assistant, and HP Network Services.
4. Make sure they are allowed for both Private and Public networks.

Step 4: Run HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP’s website.
2. Run the tool and follow any suggested fixes.

Step 5: Try Printing from a Different Program

• If you're printing from Word, try printing from Notepad.
• If that works, reinstall the original software causing the issue.

Step 6: Check for Stuck Print Jobs

1. Go to Control Panel → Devices and Printers.
2. Right-click the printer and select See What’s Printing.
3. If there are stuck print jobs, clear them.

Step 7: Reinstall the Printer (Full Removal)

1. Open Control Panel → Programs & Features.
2. Uninstall HP Smart, HP Printer Software, and HP Drivers.
3. Go to Device Manager, find Print queues, and uninstall any HP drivers.
4. Restart your computer.
5. Download and install the latest drivers from HP’s website.

If none of these steps work, does the printer print a test page from its control panel? If it does, the issue is likely software-related. Let me know what you find!
 

Refer to this document: HP printer setup (Wi-Fi network)
Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!