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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-15-2025 05:52 AM

HP Recommended
Product: HP DeskJet 2855e All-in-One Printer

Error code E0 Brand new and installed ink. Color shows up, but not black. I bought a new black cartridge and it still won’t show up

Category:
4 REPLIES 4

‎03-21-2025 04:11 AM

HP Recommended

Hi @Dawn1114,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are getting an E0 error on your HP DeskJet 2855e All-in-One printer typically indicates an issue with the ink cartridges, such as a faulty, misplaced, or incompatible cartridge, or a communication problem. Here's how to troubleshoot.

Step 1: Try Hard reset, App re-installation & Firmware update:

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware the link will help on how to update the firmware on the printer or devices

Link: https://support.hp.com/ie-en/document/ish_1776648-1643972-16

Step 2: Cartridge contact cleaning.

Gather the following materials:

> A clean, lint-free cloth or a clean, dry cotton swab Distilled or bottled water
> Gently press down on the Ink Door button to release the Ink Door, and then lift the Ink Door into the open position.
> Wait until the printer is idle and silent before you continue.
> Lift the printhead latch to release it, and then move the ink cartridge back and up to remove it.
> Hold the ink cartridge by its sides.
> Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
> Clean the face and edges around the ink nozzle with a cloth or swab.
> Wait for the cleaned area to dry before you continue (approximately 10 minutes).
> With the nozzles toward the printer, insert the ink cartridge into its slot, and then squeeze to lock the printhead latch into place.
> Repeat these steps to clean around the nozzles on the other ink cartridge.
> Lower the Ink Door, and then press gently to close it

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

Was this reply helpful? Yes No

‎03-21-2025 04:13 AM

HP Recommended

Hi @Dawn1114,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are getting an E0 error on your HP DeskJet 2855e All-in-One printer typically indicates an issue with the ink cartridges, such as a faulty, misplaced, or incompatible cartridge, or a communication problem. Here's how to troubleshoot.

Step 1: Try Hard reset, App re-installation & Firmware update:

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices

Step 2: Cartridge contact cleaning.

Gather the following materials:

> A clean, lint-free cloth or a clean, dry cotton swab Distilled or bottled water
> Gently press down on the Ink Door button to release the Ink Door, and then lift the Ink Door into the open position.
> Wait until the printer is idle and silent before you continue.
> Lift the printhead latch to release it, and then move the ink cartridge back and up to remove it.
> Hold the ink cartridge by its sides.
> Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
> Clean the face and edges around the ink nozzle with a cloth or swab.
> Wait for the cleaned area to dry before you continue (approximately 10 minutes).
> With the nozzles toward the printer, insert the ink cartridge into its slot, and then squeeze to lock the printhead latch into place.
> Repeat these steps to clean around the nozzles on the other ink cartridge.
> Lower the Ink Door, and then press gently to close it

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

Was this reply helpful? Yes No

‎03-21-2025 04:17 AM

HP Recommended

Hi @Dawn1114,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are getting an E0 error on your HP DeskJet 2855e All-in-One printer typically indicates an issue with the ink cartridges, such as a faulty, misplaced, or incompatible cartridge, or a communication problem. Here's how to troubleshoot.

Step 1: Try Hard reset, App re-installation & Firmware update:

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices

Try the steps on the next post

Was this reply helpful? Yes No

‎03-21-2025 04:17 AM

HP Recommended

Hi @Dawn1114,

Step 2: Cartridge contact cleaning.

Gather the following materials:

> A clean, lint-free cloth or a clean, dry cotton swab Distilled or bottled water
> Gently press down on the Ink Door button to release the Ink Door, and then lift the Ink Door into the open position.
> Wait until the printer is idle and silent before you continue.
> Lift the printhead latch to release it, and then move the ink cartridge back and up to remove it.
> Hold the ink cartridge by its sides.
> Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
> Clean the face and edges around the ink nozzle with a cloth or swab.
> Wait for the cleaned area to dry before you continue (approximately 10 minutes).
> With the nozzles toward the printer, insert the ink cartridge into its slot, and then squeeze to lock the printhead latch into place.
> Repeat these steps to clean around the nozzles on the other ink cartridge.
> Lower the Ink Door, and then press gently to close it

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

Was this reply helpful? Yes No
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