PrinterError

[M1A1C1]

I have a Potosmart 7520 printer. I get an error "There is a problem with the printer or ink system. Turn off then on. If problem persists contact HP" The problem began when it stopped printing black. I went through the troubleshooting tips and wound up cleaning the printhead. That resulted in an error telling me there is a problem with the printhead. 

When all else failed, I installed a new printhead. Now I get the above message. I  want to try a hard reset but don't know how to do that. Any guidance or alternatives (besides hitting it with a hammer) would be appreciated.

[Raj1788]

@M1A1C1

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, click on this document: https://support.hp.com/in-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/document... for Resolving Printhead Problems and Ink System Failure.

Keep me posted, how it goes!

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Have a great day!

Cheers:)