Printererror 62.80.25. How to solve the problem

[Jerneuwe]

I have Got this Message:

printererror 62.80.25  how do I solve the problem?

[Max3Aj]

@Jerneuwe, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The HP printer error 62.80.25 typically indicates a printhead issue. Here's how you can try to resolve it:

Power Reset the Printer:

• Make sure the printer is turned on.
• Disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Reconnect the power cord to the printer.
• Turn the printer back on if it doesn’t start automatically.

Check the Printhead:

• Open the printer access door.
• Gently remove and reseat the printhead if it's removable.
• Ensure there’s no ink leakage or debris.
• Close the access door and try printing again.

Update Firmware:

• Visit the HP Support site and check for firmware updates for your printer model.
• Install any available updates using the HP Smart app or via USB.

If the issue persists, the printhead may need replacement. We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: Find nærmeste HP®-servicecenter - Danmark | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support