Printerhead Error Code 0xc19a0040

[Gopal100]

I have the same error --> The printhead appears to be missing, not detected or incorrectly installed. Printerhead Error Code 0xc19a0040

Surprisingly as part of the debugging when I replace the catridge with an empty one, it does show an error message that I am using a pre-used catridge. So what do I do now?

[DavidSMP]

@Gopal100,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with the printer displaying printhead errors. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂 It will be a delight to assist you here.

To assist you with accurate information I would require more information regarding this:

• Please provide the complete model# and product# of the printer to assist you correctly?
• Is it the same exact model as the original poster?
• Did this happen after a power outage or surge?

Please furnish all these details for me to assist you correctly. It looks like a hardware issue for now.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[Gopal100]

Hi David, Thank you for the reply and I would be delighted if you can help address this exasperating issue

Model Number : 8620

Product Name : HP Officejet Pro 8620

Serial Number :[edit personal info]

FW Version : FDP1CN1733AR

There has been no power outage or a surge 

Please let me know if there is anything else you need to help resolve this issue

[KrazyToad]

@Gopal100

Thanks for keeping us posted

It looks like you were interacting with DavidSMP, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Also update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

You can refer to this Link: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...

If the issue persists, please check your Forum inbox

Check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😀

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[Gopal100]

Hi @KrazyToad, Tried the exact sequence of actions even before I posted the first message because that is what I found on the forums. The outcome is still the same

For your benefit, I followed the same steps again and it still says the same (The printhead appears to be missing, not detected or incorrectly installed. Printerhead Error Code 0xc19a0040) One timethe Error Code switched to 0xc19a0044

[JeanneTGC]

I have the same issue, and doing the unplugging and such has not worked. The HP forums where I found the steps, to take after the unplugging idea is tried are not loading for whatever reason. I HAVE found several forums where it turns out this is a known HP problem with the 8600 series to the point that a class action suit was filed. I'd like to know if I have any options other than takign the printer in to Best Buy and seeing if they can fix it or not. I'd like the tutorial on how to remove and replace the printehead, as that is the last thing to try, but, as stated already, I can't find it online anymore.

[TPSSG]

It seem like this problem is unsolved. Anyone can help?

[PKHL]

Same issue here.   Has anyone from HP Support provided an actual solution?