Printers removed from Instant Ink account without my knowledge

[MrsJonesy777]

My printer suddenly stopped printing and told me I had to go to the Instant Ink website.  Once there, I discovered that both of my printers have been removed from my account.  I did not do this.  I'm guessing maybe I needed to update a credit card, but I never received any communication that this needed to be done.  Even if a card expires, they shouldn't remove the printers from my account!

One of my printers is in my classroom and is hard-wired to my computer, as the district will not allow me connect it via WiFi since it's a personal device.  I cannot set up the printer because it only gives me the option to connect via WiFi.  I am so frustrated by this.  HP is a scam.

[Irfan_06]

Hi @MrsJonesy777,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are facing an issue with your instant ink account.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support