Printhead Alignment not working on Officejet Pro 6830

[SenorJalapeno]

I have a Officejet Pro 6830 and I am getting a printer head alignment error message. I cannot print, clean the heads, perform a print head alignment. When trying to use the built-in maintenance options there is no response. Help needed!

[sandytechy20]

@SenorJalapeno

Welcome to HP support community.

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.