Printhead Error - Officejet Pro 8710

[WDG1]

I keep getting a printhead problem error and cannot print.  Turning the unit off and on allows me to sometimes print a whole page, but generally it stops after a half a page.  The error code is 0xc19a0015.

[Kumar0307]

@WDG1, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, Perform step 2 mentioned in this document.

For more info on resolving 0x errors on the printer, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!