Printhead Missing Error on Smart Tank 6001

[velanche]

Greets:

I have an HP Smart Tank 6001 all-in-one that I bought over a year ago. Though I don't use it often, I do use it when I need it. So far, I've used the printer only. 

But very recently, I ended up with "printhead missing" error messages for the black ink ink. I'm assuming it's in the rear printhead area, and I've taken the printheads out, inspected them, then reinserted them and doing my best to make sure all is secure. It worked for a day, then it happened again.

It's been awhile since I installed the printheads. Question: there is a clear plastic covering that overlays the chip and continues over the metal contact at the bottom. I am not sure if this is supposed to be removed; I thought there was an orange strip covering it that was removed. 

I'd appreciate any assistance with resolving this issue.Thakns.

By the way, I'm on MacOS 15 Sequoia. 

[Irfan_06]

Hi @velanche,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has a printhead missing error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support