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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-07-2024 12:16 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer
Operating System: Microsoft Windows 11

I have an OfficeJet 6962 and received a "Printhead: Missing, Failed or Incompatible 0xc19a0013" error message.  I printed a few days ago with no problems but when I tried to print a few minutes ago, I received this error.  What can I do to correct/troubleshoot this problem?

1 REPLY 1

‎08-09-2024 06:02 AM

HP Recommended

Hi @Nikki_B23,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

 

  1. If your printer has a rechargeable battery, remove it.
  2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  3. Unplug the power cord from the power source.
  4. Wait 60 seconds.
  5. Connect the power cord directly to a wall outlet and to the printer.
  6. Turn on the printer to complete the reset.

 

Click here for the remaining steps.

 

Try updating the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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