Printhead Problem message on new HP OfficeJet Pro 6978 Printer

[RavynQ]

This is a brand new, just unpacked HP OfficeJet Pro 6978 Printer. I followed the HP tutorial online for set up, however, I keep getting the message Printhead Problem.  No other info on the screen. I removed and reinserted the cartridges several times. The Printhead moves ok so I do not know what to do. I cant even finish my initial set up for it.  It seems for the cost of this unit, it would work being brand new.  I appreciate all the viable help the community may have to resolve this crazy thing.  Thank you in advance.  P.S. the unit is connected via USB if that matters. 😉

[Kumar0307]

@RavynQ, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the printer due to this error. 

Perform the steps mentioned in this document - Printhead errors

Insert one ink cartridge at a time and check for the error. Make sure you are using HP ink cartridges.

If the error persists, I'm afraid this is a hardware issue with the printhead. The printhead in this printer is non-removable.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[RavynQ · Accepted solution]

Thank you.  After many hours=days=weeks of stress and trying to communicate with HP Support Care, I have now received a replacement printer and shipped back the faulty one.  The replacement printer, although obvious it is NOT new like the original one, works! So yay for that.  Thanks again.;)