Printhead Problem

[McBur]

Printhead Problem error message won't clear

[Max3Aj]

@McBur, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP printer is displaying a Printhead Problem error that won’t clear, try the following troubleshooting steps:

Restart the Printer

Turn off the printer and unplug it from the power source.

Wait for 2-3 minutes and then plug it back in.

Turn the printer back on and check if the error persists.

Reseat the Printhead (If Removable)

Open the printer cover and remove the ink cartridges.

If the printhead is removable, carefully lift it out and then reinsert it.

Reinstall the ink cartridges and close the printer cover.

Clean the Printhead

If your printer allows printhead cleaning, use the printer’s built-in cleaning cycle from the Printer Maintenance menu.

If the printhead is removable, clean the electrical contacts gently with a lint-free cloth and distilled water (avoid touching the nozzles).

 Check Ink Cartridges

Ensure that the ink cartridges are genuine HP cartridges.

Remove and reinstall them securely.

If the error started after replacing cartridges, try using another set.

Update the Printer Firmware

Go to HP support website and check for any available firmware updates.

Install the update and restart the printer.

Reset the Printer

Unplug the printer while it is ON.

Press and hold the Power button for 30 seconds.

Plug the printer back in and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support