Printhead error 0xc19a0041 Windows 10

[Randy1158]

Our Officejet 6835 was working fine until we upgraded the operating system from Windows 7 to Windows 10.  Now we get Printhead problem error 0xc19a0041.  We've done all the troublshooting steps, upgraded firmware, everything.  Not sure why it doesn't work now when it was working fine before.  Any suggestions....?

[Riddle_Decipher]

@Randy1158 Since the issue began after the OS was changed/upgraded, here's a few things that should help:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

If the issue persists, please go ahead and install the windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

If the issue persists, follow the steps from this article as well: click here

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Randy1158]

Unfortunately, the solution you offered didn't work.  The article you sent indicates the error message indicates a hardware failure, and the printer requires service or replacement.  Since this model doesn't have a replaceable printhead, I assume that means we're out of luck and will need to buy a new printer.  The question I can't get out of my mind is why it was working just fine before we updated our computer from Windows 7 to 10.  So unless you have a solution that actually fixes the problem, I guess we're out of luck.

[Riddle_Decipher]

@Randy1158 I'm afraid that it does indicate a hardware malfunction if the suggested steps didn't do the trick and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.