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‎03-19-2023 10:37 PM - last edited on ‎03-20-2023 11:46 AM by

HP Recommended
Product: HP OfficeJet Pro 8020 All-in-One Printer

The previous answer for the has a link that is no longer valid. I have this problem and would like some help please. 

Category:
2 people had the same question
2 REPLIES 2

‎03-22-2023 06:49 PM

HP Recommended

Hi @B-Rad76,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

The error code "62 80 15" on an HP printer indicates a problem with the printhead. Here are some steps you can take to troubleshoot and resolve the issue.

 

  • Check the printhead contacts: Make sure the contacts on the printhead and the carriage are clean and free of any debris. Use a lint-free cloth to wipe them clean.
  • Reset the printer: Turn off the printer and unplug it from the power source. Wait for a few minutes and then plug it back in and turn it on.
  • Check the ink cartridges: Make sure the ink cartridges are properly installed and are not empty. If they are low on ink, replace them.
  • Update the printer firmware: Make sure your printer firmware is up to date. You can check for updates on the HP website.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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‎03-28-2023 11:26 PM

HP Recommended

Thanks, was an able to solve the problem. Cheers.

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