Printhead error 62.80.A0 officejet 8025e

[Lgscamaro]

Hp office jet pro 8028  product # 1K7K7A

Event code 62.80.A0

Also the form here is telling me the S/N is incorrect...

[sandytechy20]

@Lgscamaro 

Welcome to the HP support community.

I understand that you are getting a printhead error, I am glad to assist you.

Event code 62.80.A0 for an HP printer indicates a paper jam or obstruction in the printer. To resolve this issue, follow these steps:

1. Turn off the printer and unplug it from the power source.
2. Open all access points and remove any paper or objects causing the jam.
3. Check for any torn pieces of paper or debris and remove them.
4. Reassemble the printer and plug it back in.
5. Turn on the printer and try printing again.

Refer to this HP document for more assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.