Printhead error code 62.80.13. - how to fix it?

[Bradynomar]

How do I fix printer?   It says:

Printhead Problem

error code 62.80.13

[Nal_NR]

Hi @Bradynomar,

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Make sure you are using HP inks.

Kindly perform the steps mentioned in this document - Printhead errors

If the issue persists, then it could be a hardware issue. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Nal_NR]

Hi @Bradynomar,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Bradynomar,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.