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‎02-22-2017 04:30 PM

HP Recommended
Product: HP Office Jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Have gone through all the suggested fixes listed on the website....with no luck.  Does not look like this printhead is removable by me.  Is there any other suggestions, or is this printer now just a big paperweight? I have had no luck in contacting an actual person at HP tech support!!

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2017 05:44 PM

HP Recommended

It sounds like you have already been through the troubleshooting steps in the document here. 

 

If this did not resolve the error you will need to have your printer serviced.  

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎02-22-2017 05:44 PM

HP Recommended

It sounds like you have already been through the troubleshooting steps in the document here. 

 

If this did not resolve the error you will need to have your printer serviced.  

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-23-2017 04:49 PM

HP Recommended

Thanks for your good information Bob!!  Followed your steps today and got a tech in India, who was very helpful.  Had to go through all the steps again with him, but, bottom line, the printhead is not working and I will be receiving a new printer.

Was this reply helpful? Yes No
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