Printhead error on OfficeJet Pro 6830 where printhead cannot be removed for cleaning or replacement

[geoXpl]

I have HP OfficeJet Pro 6830 that was working fine but after I replaced ink cartridges, it printed a few pages fine and now I am getting printing head error and it won't let me clean printhead from printer display and it won't print anything.  I have reviewed all help desk pages but this printer uses 4 ink cartridges 934 (black) and 935 (GYM) and does not have latch to release and clean the print-head.  Is there any work-around to force it to print even with this error - or to clean the printhead without removing? 

[A_Gayathri]

Hi @geoXpl,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The printhead error on your HP OfficeJet Pro 6830 can be frustrating, especially if you're unable to remove the printhead for cleaning or replacement. 

Here are some steps and workarounds you can try to address this issue:

1. Perform a Printhead Cleaning from the Printer Software

Even though you cannot perform the cleaning from the printer display, you might be able to do it from the printer software on your computer:

1. Open the HP Printer Assistant: This should be installed on your computer. If you don't have it, download and install the full feature software and drivers from the HP support site.
2. Select 'Utilities' or 'Printer Maintenance': The exact menu might vary.
3. Run the Printhead Cleaning Utility: Follow the on-screen instructions to clean the printhead.

2. Manually Clean the Printhead Contacts

Even though you cannot remove the printhead, you can still clean the electrical contacts:

1. Turn off the Printer and Unplug it: Ensure safety before proceeding.
2. Open the Printer: Access the printhead area.
3. Remove the Ink Cartridges: Carefully take out all the ink cartridges.
4. Clean the Contacts: Use a lint-free cloth lightly moistened with distilled water to gently wipe the electrical contacts on the printhead and the corresponding contacts in the printer.
5. Allow to Dry: Ensure everything is completely dry before reassembling.
6. Reinstall the Ink Cartridges and Turn on the Printer: Check if the error persists.

3. Reset the Printer

Resetting can sometimes clear errors:

1. Turn on the Printer.
2. With the Printer On, Disconnect the Power Cord: Unplug it from the printer.
3. Wait for 60 Seconds: This allows the printer to reset.
4. Reconnect the Power Cord and Turn on the Printer: Check if the error is resolved.

4. Update or Reinstall Printer Firmware Update the firmware on an HP printer

Ensure your printer firmware is up to date:

1. Go to the HP Support Site: HP OfficeJet Pro 6830 drivers.
2. Download the Latest Firmware: Install it according to the provided instructions.

5. Bypass the Error (Last Resort)

This is not generally recommended as it can cause damage to the printer, but some users have reported success:

1. Turn off the Printer.
2. Press and Hold the Power Button and the Cancel Button Simultaneously.
3. Turn on the Printer: Continue to hold the buttons until the printer powers on and you see a message on the screen. Release the buttons and see if the error is bypassed.

Refer to this document: HP Officejet Pro 6830 e-All-in-One Printer series User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @geoXpl,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support