Printhead error

[hsh333]

My printer is showing an error: "printhead appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0027" 

I tried everything, including cleaning it, and it won't resolve. Please help.

[Nal_NR]

Hi @hsh333

Welcome to the HP Support Community. 

I understand that you are getting a 0xc19a0027 error on your printer screen, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using genuine HP ink?

Is your printer connected through a surge protector?

Follow the reset procedure as suggested below. 

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration page, do so.
• If you disconnected the USB cable, reconnect it to the rear of the printer.
• Try to print.

If possible connect the printer to your computer using a USB cable. 

Visit the hp website here and enter the printer model you are using. Download and install the latest firmware on your computer, if available. 

If the issue persists Refer to this HP Article for assistance. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @hsh333,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂  

Thanks!