Printhead error

[TonyG12]

Getting an error saying the printer can’t find my Printhead. Does that mean it’s dead or are there troubleshooting options?

I already took the Printhead out and reinstalled it. Also unplugged power. 
new print head is $150. Help!!

[Raj_05]

Hi @TonyG12,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

An error indicating that your HP Officejet Pro 8610 printer can't find the printhead does not necessarily mean the printer is dead. There could be several reasons for this issue, and troubleshooting steps can help you determine whether the problem can be resolved without replacing the printer. Here are some steps you can take.

• Restart the Printer: Sometimes, a simple restart can resolve communication errors. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.
• Check Printhead Connections: Open the printer cover to access the printhead. Make sure the printhead is properly seated in its slot. Remove it and reinsert it if necessary, ensuring that it clicks securely into place.
• Clean Printhead Contacts: Printhead contacts could accumulate dirt or debris over time, leading to connectivity issues. Carefully remove the printhead and clean the contacts on both the printhead and the printer using a lint-free cloth slightly dampened with water. Be gentle to avoid damaging the components.
• Update Firmware/Drivers: Check the HP website for any available firmware updates or driver updates for your printer model. Outdated firmware or drivers can sometimes cause communication problems.
• Perform a Hard Reset: Turn off the printer, disconnect all cables (including the power cord), and wait for about 10 minutes. Reconnect the cables and turn on the printer. This can help reset the printer's internal components.
• Check for Printhead Errors: Sometimes the printer might provide more specific error codes on its display. Check the printer's screen for any error messages or codes, and consult the printer's manual or the HP website for information on what the codes mean and how to troubleshoot them.
• Perform Printhead Alignment: If the printhead isn't aligned properly, it can cause errors. Most printers have an option to perform printhead alignment from the settings menu. Follow the instructions in your printer's manual to align the printhead.
• Printhead Replacement: If the issue persists and none of the troubleshooting steps work, there's a possibility that the printhead itself might be faulty. In such cases, you might need to replace the printhead. HP usually provides instructions for replacing printheads in the printer's manual or on their website.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support