cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
58
Flag Post

Printhead failure code 62.80.24

HP Recommended
HP OfficeJet Pro 8022
Microsoft Windows 10 (64-bit)

I have just installed my new printer, HP OfficeJet Pro 8022.

During the first print job after installation, error message appears on the printer screen: print head failure code 62.80.24.

I have tried to shut down the printer and restart, but the problem does not disappear and I cannot print.

I hope someone have a solution to solve the problem.

Best regards

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 2 of 2
Flag Post
HP Recommended

@StampDK7120

 

Welcome to the HP support community.

 

Clean the printhead

  1. Open the door to access to the cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the tab on a cartridge, and then pull the cartridge from its slot. Perform these steps for all the cartridges.

      caution:

    Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

    Removing a cartridge from the printhead

  4. Lift the latch handle on the carriage until it stops.

    Image: Lift  the latch handle

  5. Lift the printhead to remove it from the carriage.

      caution:

    Do not touch the copper-colored contacts. Do not let the contacts touch any surface, and be careful not to scratch the contacts while inserting the cartridges.

    Do not touch the electrical contacts.

    Image: Remove the  printhead

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

  7. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink appears on the cloth.

    Clean the electrical contacts

  8. Use a new, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

    Clean the edge between the ink nozzles and the electrical contacts

  9. Use a new, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

    Clean the ramps

  10. Dry the previously cleaned areas with a clean, dry, lint-free cloth.

  11. Use a new, lightly dampened, lint-free cloth to wipe the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink appears on the cloth.

    Clean the electrical contacts inside the printer

  12. Dry the area with a clean, dry, lint-free cloth.

  13. Lower the printhead into the carriage.

    Image: Reinstall the printhead

  14. Lower the latch handle.

    Image: Lower the latch handle

  15. Slide the cartridge into its slot, and then press down on the cartridge until it snaps into place. Repeat these steps for the remaining cartridges.

     Inserting the cartridge into place

  16. Make sure each cartridge is firmly inserted in its slot. If any are protruding, press down until the cartridge snaps into place.

  17. Close the cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I  hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation