Printhead has a problem

[countrygirl312]

Please I need Help!

First, my printer ( is a  HP Officejet Pro 6830 e- all in one Printer.) Not the 6600, I don't have that one anymore

Anyway,

First it was saying" Printhead needs to be aligned". 

And now it say (the message I get when I turn on my printer)

"Problem with Printhead"

"There is a problem with the printhead"

I have new HP Ink in there last month.

Please help me fix this printhead?

Please?

[Jay_G24]

Hi @countrygirl312,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving a printhead problem.

Try the below the suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Error Indicates Faulty Printhead

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[countrygirl312]

That did not work. And it's plugged into the wall outlet.

I had even cleaned the printer ink heads and it still pops up with that message.

[countrygirl312]

I think what's happening is when I go to print something., I hear the printer trying to move the Printhead. I think it gets stuck when I shut it off in the right corner. Can I oil it? Or what to help it move?

[Jay_G24]

You cannot oil the printer.

I recommend you reach the HP Support for replacemet/ service options.

Hope this helps!