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‎06-16-2021 08:01 AM

HP Recommended
Product: Officejet 6500A Plus
Operating System: Microsoft Windows 10 (64-bit)

I got a message that the printhead was not installed, damaged or missing.  I cleaned the head and reinstalled as instructed by several HP videos and other community boards.  I finally ordered a NEW printhead and I am still getting the exact same messages and when checking through the printers webpage, it still says the printhead is MISSING,  Any ideas what is going on?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2021 09:45 AM

HP Recommended

Hello, 

 

Looks like its a printer hardware related issue. Here is a link to a video https://www.youtube.com/watch?v=qvXUc3XfT-s , focus on timeline 00:30 to 00:50 seconds. 

 

If issue still persists, it time to go for a new printer, or take it to a ASP nearby .

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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2 REPLIES 2

‎06-16-2021 09:45 AM

HP Recommended

Hello, 

 

Looks like its a printer hardware related issue. Here is a link to a video https://www.youtube.com/watch?v=qvXUc3XfT-s , focus on timeline 00:30 to 00:50 seconds. 

 

If issue still persists, it time to go for a new printer, or take it to a ASP nearby .

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎06-17-2021 04:15 PM

HP Recommended

I first cleaned the OLD printhead and it didn't fix it.  I then ordered and received a NEW printhead and it did not solve any problem.  SO I guess that I need to get a new printer.  Thanks for the help.  Sad that these printers don't last very long, and doubly sad that repairing them is not cost effective

 

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