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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎07-02-2025 01:59 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

Printhead not detected

Reply
1 REPLY 1

‎07-04-2025 06:47 AM

HP Recommended

@Zach727, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're seeing a "Printhead not detected" error on your HP OfficeJet Pro 7740 Wide Format All-in-One Printer while using Windows 11. Let's walk through the steps to resolve this issue.

Reset the Printer

Sometimes a simple reset can clear temporary errors:

  • Turn the printer on.
  • With the printer on, disconnect the power cord from the back.
  • Unplug the power cord from the wall outlet.
  • Wait 60 seconds.
  • Plug the power cord back into the wall and then into the printer.
  • Turn the printer back on.

Check the Printhead Installation

  • Open the printer access door.
  • Wait for the carriage to move to the center.
  • Gently press down on the printhead latch and lift it.
  • Remove and re-seat the printhead carefully.
  • Ensure it clicks into place and close the latch securely.
  • Close the access door and check if the error clears.

Clean the Electrical Contacts

  • Turn off the printer and unplug it.
  • Open the access door and remove the printhead.
  • Use a lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts on the printhead and inside the carriage.
  • Let everything dry for 5–10 minutes before reinstalling.

Update Printer Firmware

Outdated firmware can sometimes cause detection issues.

Replace the Printhead (if needed)

If the issue persists, the printhead may be faulty or incompatible. Follow this guide to replace it: HP OfficeJet 7740, 8210, 8700 Printers - Replacing the Printhead | HP® Support

 

You may also visit the nearest HP authorized sevice center for further assistance. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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