Printhead problem 62.80.13. Followed directions to resolve; printhead not removable.

[Leona5]

Waited too long to change color cartridges; printed copies came out smeared black.  Followed directions to clean printhead with proper solution; followed system clean printhead; printed one copy and ok.  Couple days later:  "Problem with printhead.  Event Code 62.80.13".  Followed directions to fix (turning system on/off, etc.).  This Model 8035 printhead is not removable.  Need to find authorized HP repair person.

[VikramTheGreat]

Hi @Leona5,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is to see Event Code 62.80.13 – Problem with Printhead on your HP OfficeJet Pro 8035, especially after following all cleaning steps and getting one good print before the error returned. Let’s go through the next steps.

Steps to try for Printhead Error (62.80.13)

1. Power Reset

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait 60 seconds.
• Plug the power cord directly into a wall outlet (avoid surge protectors).
• Turn the printer back on.

2. Update Printer Firmware

Outdated firmware can cause printhead communication errors.

• Go to HP OfficeJet Pro 8035 All-in-One Printer | HP® Support.
• Download and install the latest firmware update.

3. Run Printhead Cleaning from Printer Menu

• On the printer control panel: 
  • Setup > Printer Maintenance > Clean Printhead.
• Run up to three cleaning cycles if needed.

4. Check Ink Cartridges

• Ensure all cartridges are genuine HP and properly seated.
• Remove and reinsert each cartridge firmly until it clicks.

5. If Error Persists

Unfortunately, the printhead in this model is integrated and not user-removable. If cleaning and firmware update do not resolve the issue, the printhead may have failed.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat