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‎08-23-2020 12:37 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 10.13 High Sierra

My well-used Officejet Pro 8620  stopped printing, giving me error code 0xc19a0045, The printhead appears to be missing, not detected, or incorrectly installed.  It presented two "Solutions" - Solution 1: Reinstall the printheads.  Touch Show Me to be guided through printhead installation.  Solution 2: Contact HP support.

 

"Show Me" would not show itself.  I went to HP support, found manual directions for reinstalling printhead, tried that twice.  No joy.  I noticed that black ink was dripping from printhead (glad to find it easily washable).  I considered revisiting manual to find out how to clean printhead, but decided to follow support site suggestion to contact support community first.

 

Help?

3 people had the same question
1 REPLY 1

‎08-26-2020 12:13 PM

HP Recommended

@harpcarter, Welcome to HP Support Community!

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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