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‎04-15-2019 06:12 PM

HP Recommended
Product: HP Officejet 6600
Operating System: macOS 10.12 Sierra

After about 3 months downtime, I opened my printer (HP Officejet 6600), installed new color ink cartridges, and tried printing a page. Ink levels are all OK (new color, and black is 1/3 full). I tried the cleaning printheads routine to Level 3 several times, but the test page only prints a short column at the top of the page for each color...and no text or other parts of the test page. What is the next step?

4 REPLIES 4

‎04-15-2019 09:23 PM

HP Recommended

hi David449,  are you able to print a doc after this step? 

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‎04-16-2019 03:19 AM

HP Recommended

printheads should not be blocking up after only 3 months...sounds like there is another issue here. What type of cartridges are they?

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‎04-16-2019 10:42 PM

HP Recommended

Went thru the clean printheads steps (3 levels) several times, and could not print a document afterward. The final cleaniing step printed a page with six colored boxes across the top, but nothing like the sample page that is supposed to print out . I suspect the black ink print head is clogged...I can't print out a simple word doc.

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‎04-16-2019 10:46 PM

HP Recommended

New color cartridges from HP received on 4/15 (933XL -Magenta, Cyran, and Yellow) and a half-full original HP Black (932XL)

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