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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Printing 3x5 index cards with Word doc.

HP Recommended
Pro 9025 All in one and Word
Microsoft Windows 10 (64-bit)

Printed 3x5 index cards using Word doc with no problems for a month, now last week, the 3x5 doc template will not print correctly. Cutting left margin.  All software and drivers have been update, Word document set with 3x5 size,  landscape orientation, calabri font size 10.  I originally set tray 2 to 3x5 cards, but issue continues.  When I do a print preview, it looks correct, but margins way off when it prints.  The  ONLY reason I purchased this was due to 3x5 card printing capabilities...I have 16,000 cards to print, please help!!!

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HP Recommended

Does the 9025 print ok if you save the .doc file to a PDF file?

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HP Recommended

No, only issue is with the 3x5 setting no matter if its PDF / JPEG or Doc.  When I set up the word doc. it's set for 3x5.  When I go to print, it's set at tray 2, 3x5.  Just went through 20 cards, half card prints, 3/4th of the card prints, and sometime no print at all.  All other sizes print fine.  Something with default margins in HP?

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