• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-22-2019 07:37 PM

HP Recommended
Product: Pro 9025 All in one and Word
Operating System: Microsoft Windows 10 (64-bit)

Printed 3x5 index cards using Word doc with no problems for a month, now last week, the 3x5 doc template will not print correctly. Cutting left margin.  All software and drivers have been update, Word document set with 3x5 size,  landscape orientation, calabri font size 10.  I originally set tray 2 to 3x5 cards, but issue continues.  When I do a print preview, it looks correct, but margins way off when it prints.  The  ONLY reason I purchased this was due to 3x5 card printing capabilities...I have 16,000 cards to print, please help!!!

1 person had the same question
2 REPLIES 2

‎10-23-2019 11:50 AM

HP Recommended

Does the 9025 print ok if you save the .doc file to a PDF file?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎10-23-2019 12:13 PM - edited ‎10-23-2019 12:14 PM

HP Recommended

No, only issue is with the 3x5 setting no matter if its PDF / JPEG or Doc.  When I set up the word doc. it's set for 3x5.  When I go to print, it's set at tray 2, 3x5.  Just went through 20 cards, half card prints, 3/4th of the card prints, and sometime no print at all.  All other sizes print fine.  Something with default margins in HP?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.