Printing 4 x 6 index cards

[Jenn76]

Purchased Envy Photo 7155 since it had a tray for 4x6 size.  Went to put in card stock in top tray which indicates 4x6 and will not accept for printing.  It tells me to load paper in the tray.  It is in the tray. What is the solution?

Thanks.

Jenn

[Kumar0307]

@Jenn76, Welcome to the HP Support Community! I’m here to help.

According to the printer specifications, this model printer does not support printing on card stock paper.

You may use 4x6 HP photo paper.

Kindly refer to this document to know how to load the paper - Loading Paper, Cards, Envelopes

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[RabbitGirl]

Hi Jenn76,

I had this issue with the Envy Photo 7855...see if this works for you:

I loaded the 4x6 index card into the top/bottom tray that is labeled for that size, and the document I am printing is setup as a 4x6 index card, but it says no paper is loaded and still tries to pull from the bottom tray.

SOLUTION:

The printer needs to be told to print from the photo tray. I for example am using Pages (Mac equivalent for Microsoft Word). I go to Print > then CHANGE the PRESET to "PHOTO PAPER" even though it is an INDEX CARD, and the printer then prints from the proper tray!

Let me know if this helps.

Best, 

RabbitGirl