Printing 8X10 Photo on Letter-Size Photo Paper

[ucbearcats1978]

When I choose copy a photo on photo paper, it says that photo tray doesn't have paper. That's because I have letter-size photo paper in the regular tray.  How do I bypass this? 

[sandytechy20]

@ucbearcats1978

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to print photo from main tray and you are getting photo tray doesn't have paper error. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any changes to the printer?
• Are these HP Photo papers?

Meanwhile

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Check if this photo paper is supported by this printer, click here and check under the paper handling: https://hp.care/2K2Gijw

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[ucbearcats1978]

It is a new Envy Photo 7855 printer.I have copied documents with no problem. The paper in the main tray is HP Premium Plus Photo Paper, size 8.5X11. I have an 8X10 photo placed on the glass -- when I touch "copy" it says that I need to load photo paper into the paper tray.

[sandytechy20]

@ucbearcats1978

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Change the copy settings:

1. Touch Copy, Copy Document, or Copy Photo on the printer control panel, and then change any available basic settings as needed.

2. Touch Settings or the gear icon  to view advanced copy settings.

3. Tray Selection: Select the paper input tray with the paper you are using for your copies.

You can refer this HP Document for more assistance: https://hp.care/2K4oiVY

Let me know if that helps.

Cheers.

[ucbearcats1978]

That's what I've been doing. The settings show photo paper in the main tray. But when I hit copy, I get the message "photo tray is empty, load paper".

[sandytechy20]

@ucbearcats1978

Thanks for the response.

Update the printer firmware 

• Navigate to the printer update feature. Menu names and icons vary by printer.
• Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools if necessary, then select Web Services, Printer Update, or LaserJet Update.
• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and setup automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

You can also refer this document for more steps to update the printer firmware: https://hp.care/2rHKwDD

Let me know how it goes.

Cheers.

[ucbearcats1978]

Updated and still get the message that paper is empty, and I need to load photo paper.

[sandytechy20]

@ucbearcats1978

Thanks for writing back to us.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers