Printing A5 using tray 1

[softwaretailor]

This may have been discussed, but I could not find the same issue. I put A5 paper in tray 1 in my HP Color LaserJet MFP 3301 printer. It won't print on it. It doesn't print at all. I can't print using tray 2 either. It's not jammed afaict. I took it out of tray 1 and now it prints letter-size paper just fine. This is a new printer, about 1 month old.

[Hawks_Eye]

Hi @softwaretailor 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer might not be detecting the A5 paper or is set incorrectly for that size. 

Let’s go through some steps to troubleshoot this and get it working:

 

1. Verify Paper Tray Settings

Ensure you’ve properly adjusted the paper guides in Tray 1 to snugly fit the A5 paper.

Check your printer’s display panel or software settings to confirm that Tray 1 is set to A5 paper. If it’s configured for letter-size paper, it won’t print correctly.

 

2. Update Print Settings

When sending a print job, manually select the paper size as A5 in the print dialog box on your computer. Ensure that the source tray is set to Tray 1.

 

3. Check Printer Preferences

Go to the printer settings on your computer:

Windows: Control Panel > Devices and Printers > Right-click your printer > Printing Preferences.

Mac: System Preferences > Printers & Scanners > Select your printer > Options & Supplies.

Verify that A5 is selected as the default paper size for the printer.

 

4. Update Firmware and Drivers

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

5. Clean the Paper Tray Sensors

Dust or debris on the sensors can prevent the printer from detecting smaller paper sizes like A5. Carefully clean the tray area and paper path using a lint-free cloth.

 

6. Test Printing from Tray 2

If Tray 1 continues to be problematic, test printing A5 paper from Tray 2:

Load the A5 paper in Tray 2 and adjust the guides.

Manually select Tray 2 and A5 paper size in your print settings.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye