Printing Error oXB80BA808

[ALC5]

Hello, my printer was working fine and I had normally used it today, printing from my laptop.  But after I changed the router, and created a new network, I tried to connect it to the newnetwork and not only it did not connect  ( all other devices connected fine and are working) but gave me the error message OXB80BA808  and I tried already to unplug from power wall, waited a couple of minutes, pressed the power button again but it comes back to the same message that the printer was incorrectly turned off  and the only thing I can do is to press ok.   once I press OK the  error message OXB80BA808 pops up again and I cannot do anything else.   I use ( and adore!) my printer for work, cannot stay as is.  Please help. 

[asmita6658]

@ALC5

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the "0x.." error.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Printer Reset -
1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Update the printer's firmware -
Refer to this document for steps.

If the issue still persists, I have sent you a Private Message with the troubleshooting steps specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂