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‎11-14-2021 07:58 AM

HP Recommended
Product: HP Office Jet Pro 7740
Operating System: Microsoft Windows 11

I upgraded to Windows 11 yesterday, and now the printer spits out multiple pages of gibberish. I have to press "cancel" to get it to stop printing a line per page. The test page prints fine, but no other documents will print correctly. Please help me.

Category:
23 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2021 11:34 AM

HP Recommended

This behaviour is most often caused by corrupt or wrong printer drivers being used. I suggest that you uninstall the printer and try reinstalling it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 people found this reply helpful
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2 REPLIES 2

‎11-14-2021 11:34 AM

HP Recommended

This behaviour is most often caused by corrupt or wrong printer drivers being used. I suggest that you uninstall the printer and try reinstalling it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



3 people found this reply helpful
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‎11-14-2021 01:27 PM

HP Recommended

Perfect! I had tried to reinstall the drivers but didn't think to uninstall and reinstall the printer. Thanks very much for all you do to help people. Blessings!

1 person found this reply helpful
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