Printing Jet2 boarding pass

[mikecraven]

Hi.  I have my hp chromebook and connected hp envy 5640 series printer for many years but have just encounted the following problem.

I have booked a flight with Jet2 airlines and have tried to print the boarding documents, but it only prints the basic forms, the header, footer and the folding instuctions, and none of the important details.

I have tried printing directfrom the site, from the downloaded pdf document and from an email they have sent me with it on, but all with the same results. 

It will print other documents and emails correctly, and I tried forwarding them to my daughter by email and she could print them OK. 

What can the problem be with my set up? 

I would appreciate any help anyone has.

regards 

Mike C

[Jeet_singh]

@mikecraven,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you that you are having issues while printing from your HP Envy printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to print from other browsers?

Have you tried uninstalling and reinstalling the printer drivers?

In the meantime, let's try to uninstall the printer driver from the root level and then reinstall them by following the below steps: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂