Printing Network Configuration Pages without being requested

[alanp11b]

My HP Envy Photo 7855 is printing out multiple sets of the HP Network Configuration Page. When I'm here to witness this occurring the touch panel flickers making a clicking sound, back and forth between the home screen and the Wireless Summary screen and often stops there and then goes ahead and prints the pages. If I'm present I try to hit the back button and the OK button, but to no avail it goes ahead and prints.

I checked previous complaints and followed instructions to reset, which I did and the problem persists.

I checked for a firmware update, and there is not one.

Trying to navigate on the touch screen is nearly impossible as the back button does not seem to respond and when I try to scroll it selects an option rather than scroll.

Thanks for your help

[alanp11b]

When I said there were no firmware updates shown, that was going through the support website on my computer. I just checked from the HP Smart app and it does show a firmware update PALSUPPPXN003.1931B.00 build date 2019-06-18. I accepted the automatic download of the updates, but I don't see whether the update has occurred or not and the screen is still switching back and forth. While I slept it printed at least 10 sets of Network Configuration Pages.

I may have misread the HP Smart App re: firmware update. I think that is the current firmware version on my printer. When I chose "check now" for updates it says there are no new updates available.

[TEJ1602 · Accepted solution]

@alanp11b, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!