Printing Preferences Error Message

[Samurai5]

I had changed my printer preferences for the purpose of printing copies of photos on my printer.  After completing this task, I attempted to change my printer preferences , but I am unable to do so, getting the following error message:

"Function address 0x00007FF90779478C caused a protection fault.  (Exception code Ox e06d7363)  The application property sheet page(s) may not function properly."

Any ideas on how to fix this problem would be greatly appreciated.

[Echo_Lake]

@Samurai5

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. I understand you are facing a 0x00007FF90779478C error.

To assist better -

1. Are you able to make copies?
2.  What's the application you are trying to print from? Have you tried printing from a different application or device? 
3. Are you able to print from another Windows PC?

Meanwhile, you may try and uninstall the printer software and reinstall it.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab at the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get the services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and the startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stops and restarts the service

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted for further assistance.
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