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‎12-12-2018 07:50 AM

HP Recommended
Product: Officejet Pro
Operating System: Microsoft Windows 10 (32-bit)

Lately, when I make a copy, I get lines running down the length of the paper.  I have wiped all rollers, and everything that I see where the paper would pass thru and still have the lines...any suggestions on how to get this resolved?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2018 12:58 PM

HP Recommended

The ADF uses its own glass area on the scanner bed, it is the narrow (about 1" wide) strip on the left.  
Cleaning this area should resolve the issue.  

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

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1 REPLY 1

‎12-12-2018 12:58 PM

HP Recommended

The ADF uses its own glass area on the scanner bed, it is the narrow (about 1" wide) strip on the left.  
Cleaning this area should resolve the issue.  

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No
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