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HP OfficeJet Pro 9015 All-in-One Printer

Everything had been working fine.  I scanned a document to my computer and instead of choosing the correct printer app to find the document, I accidentally picked the HP Print and Scan Doctor on my desktop.  Unfortunately, it reset my printer completely and started with what language I wanted.  It then went to the HP Ink message.  I already participate in the instant ink program but still received the message.  I just entered through and it went to print an alignment page and it gets stuck in a loop.  I have tried all the recommendations of unplugging for several minutes and plugging back in directly to the wall but always get stuck in the spot.  I have also popped out the cartridges and put them back in.  I have not been sent any new ones so I assume the cartridges are fine.  I am at a loss as to what to do next.  

1 REPLY 1
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Hi @xmonti,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing alignment issues with your HP OfficeJet Pro 9015 All-In-One Printer.

 

Click Here to follow the steps for alignment issues.

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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