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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printing alignment page loop that I cannot get out of

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02-12-2023 10:35 AM
Everything had been working fine. I scanned a document to my computer and instead of choosing the correct printer app to find the document, I accidentally picked the HP Print and Scan Doctor on my desktop. Unfortunately, it reset my printer completely and started with what language I wanted. It then went to the HP Ink message. I already participate in the instant ink program but still received the message. I just entered through and it went to print an alignment page and it gets stuck in a loop. I have tried all the recommendations of unplugging for several minutes and plugging back in directly to the wall but always get stuck in the spot. I have also popped out the cartridges and put them back in. I have not been sent any new ones so I assume the cartridges are fine. I am at a loss as to what to do next.
02-15-2023 07:15 AM
Hi @xmonti,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing alignment issues with your HP OfficeJet Pro 9015 All-In-One Printer.
Click Here to follow the steps for alignment issues.
Let me know if this helps.
Take care and have a good day.
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