Printing and copiing too high on the paper

[Frank124252]

Since two days all my printing an copying are too high on the copy in reference to the original.

About  one inch is missing at the top.

How can i solve this?

Regards,

Frank

[senan6806]

@Frank124252

Cleaning and re-aligning the printhead may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

6) From the control panel home screen, touch the Settings icon (), and then touch Tools.

7) Touch the Down Arrow (), and then touch Clean Printhead. 

😎 From the home screen, touch the Setup icon (), and then touch Tools.

9) Touch the Down Arrow (), and then touch Align Printer. Follow the onscreen instructions to complete the alignment.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Frank124252]

Hello,

I did what you asked (clean any paper jam and align cartridges) but still missing the top of my document when printing and copying a document.

How can this be solved?

Regards,

Frank

[senan6806]

@Frank124252

I'm afraid, its a possible printhead failure. Please call HP Support to obtain all available repair/replacement options, you may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.