Printing app on mobile won't print, showing PDF instead of Pront/Start

[Glenie]

As above

[Raj_05 · Accepted solution]

Hi @Glenie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue where the print app on your mobile device is showing a PDF instead of allowing you to print directly via the "Print" or "Start" options for your HP DeskJet 2823e All-in-One printer. Here are a few steps you can try to resolve the issue.

Check Printer and Mobile Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your mobile device. Sometimes, connectivity issues can cause the app to behave unexpectedly.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your mobile device, then reinstall it from your app store (Google Play Store for Android or App Store for iOS). This can help fix any software glitches.

Clear Cache or Data of the Print App:

• On Android: Go to Settings > Apps > HP Smart > Storage > and click Clear Cache and Clear Data. This can sometimes help resolve any app-related issues.
• On iOS: You can try closing the app from the app switcher and reopening it, or even reinstalling the app as suggested.

Ensure You Are Using the Correct Printer Option:

• When attempting to print, make sure you are selecting the correct print option in the app. Sometimes, a PDF might show if you accidentally opened the document in a viewer or if the print dialog is misinterpreted.

Update the Printer Firmware:

• Check for any available firmware updates for your HP DeskJet 2823e through the HP Smart app. Outdated firmware can sometimes cause issues with mobile printing.

Check the File Type:

• If you are trying to print a PDF, try opening the document in a different app (like Adobe Acrobat Reader or Google Drive) and attempt printing from there to see if that resolves the issue.

Reset the Printer:

• If none of the above works, try performing a reset on the printer:
  1. Turn off the printer.
  2. Unplug it from the power source for about 30 seconds.
  3. Plug it back in and turn it on.

If the issue persists after trying these steps, it might be helpful to check if there are any updates for your phone’s OS or specific settings within the mobile print app related to PDF printing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support