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Message 1 of 2
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Flag Post

Printing black as green and lines missing in print

HP Recommended
HP ENVY 5540 series
macOS 10.14 Mojave

Hi guys, my printer is printing black as green, not too sure why and when I run a diagnostic/cleaning page it misses colours and lines out in text, recently bought this printer so not too sure what’s up with it I reckon it’s a quick fix though. I don’t know about the printer type stuff to put in the right forum I just bought it for uni work.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Louie8

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c04727119

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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