Printing blank pages. Printing shortcuts are locked.

[3hoursnotsolved]

Been trying for three hours to print out a document. Pages print blank. Uninstalled and reinstalled drivers. Printing short cuts show locked. Any thoughts? Thank you. 

[Echo_Lake]

@3hoursnotsolved

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• 1) Does the copy print out the same way? 
• 2) What's the application you are trying to print from? 
• 3)Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page –

• Print a Print Quality Diagnostic report from HP Smart, and then evaluate the results.
• Make sure your device is on the same wireless network as your printer.
• Open HP Smart, and then select your printer, if it is not already selected.
• Under Tools, click Printer Reports.
• Next to Print Quality Report, click Print.
• A Print Quality Diagnostic report prints.
• You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues
• Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted for further assistance.
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